Let Highly Effective Search Take Your Business to Higher Grounds
When users spend more time trying to find what they need using search, they spend less time engaging with your business, resulting in lower customer metrics.
User Engagement
If users cannot find what they are looking for using search, they may become frustrated and disengage from the product, resulting in lower user engagement metrics.
Conversion Rates
If users are unable to find the information or products they are looking for using search, they may be less likely to convert, resulting in lower conversion rates.
Customer Retention
Poor search results can lead to users abandoning the product, resulting in lower user retention metrics.
Customer Satisfaction
If users are unable to find what they need using search, they may have a negative experience with the product, resulting in lower customer satisfaction metrics.
Get a Free Search Relevance Assessment Today.
Our free Relevance Assessment service provides a quantitative assessment of your search quality, reflecting the extent to which your search is succeeding in finding the information, products, and services customers need.
Furthermore, this evaluation can be used to improve the relevance in our Relevance Tuning service. With this service, you can be confident that you are achieving the highest level of customer conversion, engagement, retention, satisfaction, and support.
Search by the numbers...
68%
The proportion of users who never return after bouncing due to bad search.
Forrester
2-3x
The number of times a search user is more likely to convert compared to a non-search user.
Forrester
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43%
The percentage increase in conversions that can result from search optimisation.
CXL
84%
The proportion of organisations that don't actively optimise or measure their on-site search.
AddSearch
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